Refund Policy

At Fusion Fabricators, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, our refund policy is designed to make the process as straightforward and hassle-free as possible. Please review the details below to understand our refund procedures.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Condition: The item must be unused, in the same condition as received, and with all original tags and packaging intact.
• Return Window: Requests for refunds must be made within 30 days of the original purchase date.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.

How to Request a Refund

1. Contact Us:
    call us at +1 (786) 488-7521 to initiate your refund request. Please include your order number, the item(s) you wish to return, and a brief reason for the return.

2. Return Authorization:
   Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions for returning the item.

3. Return the Item:
   Ship the item back to us using the provided instructions. Ensure that the item is securely packaged and that you retain proof of shipping.

Refund Processing

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method within 5-7 business days. Please note:

• Shipping Costs: Original shipping charges are non-refundable.
• Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please contact us directly. We will assist you with the exchange process, which may involve placing a new order for the desired item.

Non-Refundable Items

Certain items are non-refundable, including:

• Final Sale Items: Items marked as final sale cannot be returned or refunded.
• Custom or Personalized Items: Items that have been customized or personalized are not eligible for refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and provide a replacement or a full refund, including any associated shipping costs.

Thank you for choosing Fusion Fabricators. We are dedicated to providing you with exceptional products and service. If you have any questions about our refund policy or need further assistance, please don’t hesitate to reach out.